POOCHI PRIVACY POLICY (FAIR PROCESSING NOTICE)

Last updated September 2025.

1. Who We Are

We are Poochi Limited, trading as Poochi, a company registered in the United Kingdom under company number 16701771, with our registered office at: 25–27 Passey Place, 2nd Floor, London, England, SE9 5DF. Our official website is shoppoochi.co.uk, and we use the handle @shoppoochi on our social media accounts. We are the controller responsible for your personal data. You can contact us at: contactus@shoppoochi.co.uk

2. The Data We Collect

We may collect, use and store identity, contact, financial, transaction, technical, profile, usage, and marketing data. We do not collect special categories of personal data.

3. How We Collect Your Data

We collect data directly from you, automatically through cookies and analytics, and via third parties such as couriers, payment processors, or analytics providers.

4. How We Use Your Data

We use your data to process orders, manage returns, respond to enquiries, send updates or marketing (with consent), improve services, and comply with legal obligations.

5. Marketing

You may receive marketing communications if you have purchased from us or opted in. You can opt out at any time by contacting us at contactus@shoppoochi.co.uk.

6. Cookies

We use cookies for essential site functions, analytics, and personalised advertising. You can disable cookies in your browser, but some features may not work correctly.

7. Sharing Your Data

We may share data with couriers, payment processors, advisers, and regulators if required by law. We do not sell personal data.

8. International Transfers

Where data is transferred outside the UK/EU, we ensure appropriate safeguards such as adequacy decisions or standard contractual clauses.

9. Data Security

We use technical and organisational measures to protect your data from unauthorised access, alteration, disclosure or destruction.

10. Data Retention

We retain data only as long as necessary for business, legal, or tax purposes.

11. Your Rights

You have rights under UK law to access, correct, erase, restrict, object, request portability, and withdraw consent. Contact us at contactus@shoppoochi.co.uk.

12. Complaints

You may complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk, but we would appreciate the chance to resolve concerns first.